Create my accountSoftware for joiners and cabinetmakers
Every joiner,a rock-solid file.
You build bespoke, the timber cut before you are even paid. And a client can always say “that's not what I ordered”. Here is the file that records what was agreed, from measuring right through to installation.
Free to start, no card.
Software shouldn't just help you run your business. It should strengthen your credibility with the best clients, and protect your interests the day a job gets tense.
Where a piece tips over
With bespoke work, the risk isn't in the quote.
It's in the material you commit before you're paid, and in what a client can contest once the piece is fitted. Four moments decide whether a job ends as a recommendation or a dispute.
The measurement that was off
A measuring error falls on you: the piece is remade, the material lost. And the reverse happens just as often, “that's not the size I asked for”. Without the signed measurements and order, it's your word against theirs.
The shade, the wood, the finish contested
“I never ordered that oak”, “that's not the finish on the quote”. With bespoke work, the detail that wasn't put in writing becomes the dispute at handover.
The deposit, when the client backs out
The timber is cut, the workshop has run. If the client cancels, the committed material is a dead loss. The signed order and the deposit are what turn a change of mind into a kept commitment.
The wood that moves after fitting
A gap, a door that sticks, a frame that works. For a year, the completion guarantee leaves the door open to reservations. Telling your fitting apart from the natural movement of wood takes a file, not word of mouth.
None of these moments is fate. Each one becomes harmless the moment it's written down at the right time.
Trust is won before the deposit.
Ordering a bespoke piece, for a client, is buying something that doesn't exist yet. He can't see it, so he judges what's in front of him: the precision of your quote, the clarity of your measurements, the finish of your past work. A quote that records the wood, the shade and the dimensions, and a showcase of what you can make, beat a spoken promise.
Your public page and your projects don't manufacture that rigour. They make it visible, for the client still hesitating to place the order.
The day the client contests, it's all already written.
The rigour that wins you the order is the same that covers you when the piece is disputed. The signed measurements, the order, the wood and shade chosen, the deposit paid, the fitting dated: gathered and ordered, from measuring right through to handover.
You no longer hunt for the message where the client approved the dark oak. You open the file, and it shows what was ordered and what was delivered. That's what turns a dispute into a formality, and what protects the material you committed before being paid.
One single way of working, two benefits: it wins you the order, then it protects your piece.
Bespoke is won or lost by the hour.
A joiner knows it: the margin is won or lost on estimating workshop hours. Your real hours, your pieces and your margins sit in one place, up to date. You see whether what you're making is profitable while it's still on the bench, not once it's delivered.
And on the fitting site, everything is captured on the spot, even where there's no signal.
What we get asked
The questions you're already asking.
Who pays for a measuring error on bespoke work?
As a rule, a measuring error taken by the joiner falls on him: he remakes it, he loses the material. Hence the value of measurements validated by the client, in black and white, before cutting.
Can a client cancel a bespoke order after the deposit?
A signed order and a deposit count as a commitment. On cancellation, the deposit (often 10 to 20%) covers the material already committed, provided that commitment is in writing.
“That's not what I ordered”: how do I protect myself?
By recording the wood, the shade, the dimensions and the finish in the quote, and keeping the client's approval. Bespoke work that isn't written down becomes the dispute at handover.
Do I have to replace my quoting software?
The quote isn't the end, it's the first brick of your file. We start from the quote-contract and hold the thread through to fitting, where bespoke work really gets contested.
Does it handle the workshop and the site?
Yes. Workshop fabrication and on-site fitting sit in the same file, each with its hours and its proof.
The wood moved after fitting, am I liable?
The completion guarantee runs for a year. A file that dates your fitting and the state at handover helps tell a fitting defect from the natural movement of wood.
The common ground
What secures your project doesn't depend on your trade.
The principle is the same across every job you take on: the agreement holds from the quote, the proof files itself as the work goes, the handover closes cleanly. That's what we call a Secure Contract.
See it on a key phase: The quote is a contract →
Your next pieces deserve a rock-solid file.
You work in another trade? The file holds for all of them →
Free to start, no card.